Closed Captioning Contact Info

We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.

Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.

For immediate closed caption complaints:
Phone: 212-560-8316
Fax: 212-560-8315
closedcaption@thirteen.org

For written closed caption complaints:
Frank Graybill
Managing Director Engineering and IT
Thirteen-WNET, WLIW-TV
825 Eighth Avenue
New York, NY 10019
V: 212-560-3506
F: 212-560-2793
graybill@thirteen.org