We will make every effort to respond or otherwise resolve your inquiry within 24 hours or 1 business day.
Before sending a formal written complaint, we recommend you first contact our captioning hotline. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.
For immediate closed caption complaints:
For written closed caption complaints:
Managing Director Engineering and IT
825 Eighth Avenue
New York, NY 10019