UPDATE: June 8, 2010
Thank you for taking the time to write to us regarding the recent difficulties you have experienced in receiving our over the air signal. Regrettably, you are not alone. We, along with other stations in our area, have been hearing from many viewers across our viewing area who are experiencing the same problem.
Please be assured that nothing on our end has changed. The problem is believed to be an atmospheric change causing interference to our signal. The interference is created by a change in the atmosphere which allows other signals from distant sources to interfere and prevent receivers from receiving the signals.
Of course, you should make sure that you have re-scanned and repositioned your antenna and that your antenna receives both UHF and VHF signals. Also, if you are using a set-top antenna, you should look into installing a roof top antenna or connecting to your building’s antenna.
Several months ago, we attempted to obtain a waiver to increase the power for WLIW but were unable to obtain the increase for a number of reasons outside of our control. Some of these problems have now cleared and we may be in a better position to increase our power some time in the future, but we cannot be certain that this will resolve everyone’s problems.
We are truly sorry that there is not more that we can do at this time to resolve these issues. As a public television station, WLIW relies on support from our viewing public. Certainly, the ability for all viewers to receive our signal is a top priority and we will continue to work diligently with the FCC and other stations to find a solution to this ongoing problem. In the meantime, if you have access to the internet, you can view many of our programs online.
Thank you for your interest in and support of public television.
UPDATE 6/17 12:45 p.m.
Please be advised that Channels 13, 21, 7 and 11 are broadcasting at full power from the same antenna atop the Empire State Building. Make sure you have a dual band antenna (VHF & UHF). You may need to perform several adjustments before receiving all channels. Each time you adjust your antenna you must also re-scan channels. For more advice about adjusting your antenna, visit www.antennaweb.com. For other details and information, including support centers in your neighborhood, visit www.dtv.gov.
UPDATE 6/15 1:20 p.m.: Possible solution — a “double rescan”
Following up on previous discussions regarding reception & signal problems with high VHF channels, the FCC is trying to determine if there is a pattern nationwide. They have identified one potential solution that has been successful in solving the majority of problems for some stations — a “double rescan” the converter boxes. Here are the steps:
On June 12th at 12:30pm, WLIW21, along with other New York broadcasters, made the long-awaited switch to Digital television in compliance with the federal mandate. The following is some important information you need to know in order to receive our signal.
If you have already connected your converter box or have a television with a digital tuner and are unable to view WLIW21, please re-scan your box or television using the MENU button (look for a feature that says “Scan” or “Auto scan”) or SCAN button on your remote or by consulting the instructions. This is the same scanning process you conducted when you first installed your box or television. If you still have a problem after re-scanning channels, look for an UPDATE function and select that. Each converter box and television is different, so you may need to review the instruction manual.
Also, make sure you are using an antenna that covers both the VHF and UHF bands and have connected it properly. You may also need to adjust the position of your antenna to receive our signal.
If you do not yet have a converter box, you will need to purchase one to view WLIW21 on your analog television. Alternatively, you can subscribe to cable or satellite service or purchase a television with a digital tuner.
For more detailed information and instructions, please visit www.dtv.gov or call 1-888-225-5322.