UPDATE 6/17 12:45 p.m.: WLIW21 is at full power
Please be advised that Channel 21 is broadcasting at full power from an antenna in Plainview, Long Island. Make sure you have a dual band antenna (VHF & UHF). You may need to perform several adjustments before receiving all channels. Each time you adjust your antenna you must also re-scan channels. For more advice about adjusting your antenna, visit www.antennaweb.org. For other details and information, including support centers in your neighborhood, visit www.dtv.gov.
UPDATE 6/15 1:20 p.m.: Possible solution — a “double rescan”
Following up on previous discussions regarding reception & signal problems with high VHF channels, the FCC is trying to determine if there is a pattern nationwide. They have identified one potential solution that has been successful in solving the majority of problems for some stations — a “double rescan” the converter boxes. Here are the steps:
On June 12th at 12:30pm, WLIW21, along with other New York broadcasters, made the long-awaited switch to Digital television in compliance with the federal mandate. The following is some important information you need to know in order to receive our signal.
If you have already connected your converter box or have a television with a digital tuner and are unable to view WLIW21, please re-scan your box or television using the MENU button (look for a feature that says “Scan” or “Auto scan”) or SCAN button on your remote or by consulting the instructions. This is the same scanning process you conducted when you first installed your box or television. If you still have a problem after re-scanning channels, look for an UPDATE function and select that. Each converter box and television is different, so you may need to review the instruction manual.
Also, make sure you are using an antenna that covers both the VHF and UHF bands and have connected it properly. You may also need to adjust the position of your antenna to receive our signal.
If you do not yet have a converter box, you will need to purchase one to view WLIW21 on your analog television. Alternatively, you can subscribe to cable or satellite service or purchase a television with a digital tuner.
For more detailed information and instructions, please visit www.dtv.gov or call 1-888-225-5322.
Thank you for your interest in WLIW21.