Question 1

How do I change the email address I use to log into Passport?

Accepted Answer

Go to www.pbs.org.

Click Sign In at the top left corner.


Click the blue bar labeled \"SIGN IN WITH PBS ACCOUNT\".


Click the green SIGN IN button - now your first name will appear on the top left.


Click on your name - a list of options will appear.

Click on Profile - this will bring you to the User Profile page.

Click the green EDIT button - You will see two fields with your email address.


Type your new email address over your old email IN BOTH FIELDS.
Click the green UPDATE button


.

Question 2

How do I sign in to Passport?

Accepted Answer

First, click \"Member Sign In\" on the top right of your screen.



Then, choose the Sign in Method you selected when you activated.

Question 3

How can I watch Passport videos on my Apple TV?

Accepted Answer

1. Open the PBS channel on your Apple TV. You will be brought to a screen asking you to activate.


2. Activation instructions are displayed on the screen along with a 7-character activation code.


3. Go to your computer and open a browser such as Chrome, Firefox, or Safari. In the address bar, type http://pbs.org/activate. Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code. Click Continue.


4. You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.



5. You may be prompted to confirm that viewing history may be shared.


6. Return to your Apple TV. It has been automatically updated and you can begin watching Passport videos.

Question 4

How do I pair my Roku device with WLIW Passport?

Accepted Answer

1. Download PBS App. On launch, you are brought to a screen to pair.


2. Go to pbs.org/activate and enter code from TV screen.


3. Choose a sign in method


4. You may be prompted to confirm that your viewing history may be shared.


5. You will see a success screen, and will now be able to watch Passport videos on your Roku device.

Question 5

How can I watch Passport videos on my Amazon Fire TV?

Accepted Answer

1. Open the PBS channel on your Fire TV. You will see a screen saying the channel needs to be activated. Activation instructions appear on the screen along with a 7-character activation code.


2.Go to your computer and open a browser such as Chrome, Firefox, or Safari. In the address bar, type http://pbs.org/activate. Enter the seven-character activation code in the textbox provided. This is NOT your Passport activation code. Click Continue.


3. You are taken to a new page asking you to sign in with a Google, Facebook, or PBS account. Choose the same account you used when you activated Passport. If you sign in with a different email address, you will not be signed in with your Passport account and will be unable to watch Passport videos.


4. Confirm that viewing history may be shared. 


5. After signing in, your device has been activated. Return to the device to begin watching Passport videos.

Question 6

I&#8217;m trying to watch online through Safari, but when I try to sign in, it says I&#8217;m already signed in even though my name isn&#8217;t in the upper right hand corner. What&#8217;s going on?

Accepted Answer

1. Log out and clear your cache: To clear your cache, click on the Safari menu in the upper left hand corner of your screen.  Select Preferences from the menu.  


2. In the window that appears, click the Privacy tab. Click the button Manage Websites Data.  


3.Select WLIW.org from the list and click Remove.  


4. Sign back into WLIW.org and play a video.

Question 7

How do I activate Passport?

Accepted Answer

WLIW21 Members who give $60 or more a year are eligible for WLIW21 Passport. If you have not done so, donate to WLIW at the $60 membership level. Learn more here. NOTE: You only need to activate once (the first time you access WLIW21 Passport). If you have already activated, please see \"How do I Sign in to Passport?\"
If you just made a donation online:
TO ACTIVATE IMMEDIATELY: On the donation thank you page, you will see a blue button that says \"Click here to activate your WLIW Passport access.\" Click the button and follow the on-screen instructions to get started with WLIW21 Passport immediately.


OR TO ACTIVATE LATER: If you choose not to activate Passport immediately after donating, you can activate later using a code sent to the email address submitted on the donation form. The email will be from WLIW21 Station Partners (partners@wliw.org) Follow the instructions in this email to complete the activation process. 
If you are an existing WLIW21 Member without an Activation Code
LOCATE OR REQUEST ACTIVATION CODE - If you donated through an online form, you may have received an email with activation instructions immediately after making your donation. Please be sure to check your SPAM folders for an email from WLIW21 Passport (membership@wliw.org) containing your activation code and instructions.

If you did not receive an email, cannot find the email, or are missing your activation code, you can look up your WLIW21 Passport activation code by filling out this form. PLEASE NOTE: If you made a donation within the last 3-5 business days, your information may not be in our member database yet and won\'t be found using this form.


ENTER ACTIVATION CODE - After filling out the form and clicking \"request activation code,\" you should soon receive an e-mail from WLIW21 Passport (membership@wliw.org) with further information. If you don\'t see the email after a few minutes, be sure to check your SPAM folder. Once you have received your activation code via email, follow the instructions in the email or enter the code here.

SIGN IN - You will then be prompted to chose a sign in method. You can select Google, Facebook, or your PBS Account. If you do not want to connect your Facebook or Google accounts to WLIW Passport, the PBS Account option allows you to create a log in with your email address. This will be the method you use every time you sign in to enjoy members-only content. 

ACCEPT TERMS - Review and accept our terms. You must accept the terms to access WLIW21 PASSPORT. For more information, visit PBS Help. After you accept these terms, you can enjoy your new member benefit.

Question 8

I no longer want to sign in with Facebook, how do I disconnect my Passport account?

Accepted Answer

To disassociate your Facebook account: Open Facebook account > Settings > Apps > Click on PBS Video app > Click on “Remove App” at the bottom of the box > Confirm removal




If you no longer have access to your Facebook account, or the above doesn’t work, please try the following:
Go to https://account.pbs.org/oauth2/send-reset-password/, enter email address, and click the green reset button. You’ll get an email with subject “Reset Your PBS Password” with a link inside to create new password.

Clicking the link will take you to the screen below. Enter new password twice then hit “Reset”.



This will set a password for your PBS Account, which is not associated with Facebook. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created. After this process, you should no longer be prompted to sign in with Facebook.

Question 9

I no longer want to sign in with Google. How do I disassociate my Passport account from Google?

Accepted Answer

To disassociate your Google Account: Click the square grid icon on the Google homepage > My Account > Sign in & Security > Apps with account access > Manage Apps > PBS App > Remove Access > Confirm










If you no longer have access to your Google account, or the above doesn’t work, please try the following:
Go to https://account.pbs.org/oauth2/send-reset-password, enter email address, and click the green reset button. You’ll get an email with subject “Reset Your PBS Password” with a link inside to create new password.

Clicking the link will take you to the screen below. Enter new password twice then hit “Reset”.


This will set a password for your PBS Account, which is not associated with Google. This means that on all PBS websites you can choose the “Sign in with Email” option and login with the same email address and the password you just created. After this process, you should no longer be prompted to sign in with Google.

Question 10

I&#8217;ve updated my log in information, but I keep getting re-directed to my PBS profile page. How can I get out of this loop?

Accepted Answer

If you find yourself in a loop after updating log in information, log out and exit the browser completely.  Then go back into our site and sign in.

Question 11

When I try and log in with Facebook, I get an &#8220;Email Required&#8221; error from PBS

Accepted Answer

If you try to log in with Facebook and get an \"email required\" error saying \"We could not log you in through Facebook because PBS was not provided access to your email address,\" and you want to use your Facebook account as your activation login, 


1. Go to https://www.facebook.com/settings/?tab=applications

2. Click on the \"PBS Video Portal\" app

3. Make sure that in the \"Info you provide to this app\" that \"Email address\" is checked.

Question 12

I’m trying to watch a video, but it keeps stopping and starting? How can I get the program to stream smoothly?

Accepted Answer

Make sure that you don’t have any additional programs in the background and that your Flash player is up-to-date and not blocked by your browser.

Question 13

Why am I not able to access videos outside of the US?

Accepted Answer

Online video is subject to geo-filtering, which restricts the areas that can view PBS content. PBS is legally obligated to ensure each program does not exceed its granted rights, which unfortunately eliminates international streaming ability for PBS programs outside the US.

Question 14

How can I watch Passport videos on my smart TV?

Accepted Answer

At this time PBS Video is not supported on Smart TVs that do not use Android, such as Samsung, Vizio, or LG Smart TVs.  All compatible Android Smart TVs will have a Google Play Store app on their TV where they can download the PBS Video app for Android.  The following Smart TVs are Android compatible: Sharp Aquos, Sony Bravia, Mi Box, Nvidia Shield, Razor Forge TV.  You’ll also be able to access Passport videos if you have a Roku TV, or a Smart TV with the Roku app pre-installed (TCL, Insignia, Hitachi, Sharp, RCA, Hisense).

Question 15

Why am I required to share my history in order to access Passport?

Accepted Answer

PBS and WLIW21 are working together to bring this benefit to our members and it is necessary for these two organizations to pass viewing history data to each other and to certain service providers (e.g. our member database host) to provide this service. This viewing data may be used to help us better understand viewing habits and to customize and improve your viewing experience.  It will not be sold or otherwise made public. 

We are required by law to get your consent to share your viewing history data with these parties in accordance with the Video Privacy Protection Act.  You consent lets us work together with PBS and our vendors to provide the WLIW21 Passport service to you.  Be assured that we take our members’ privacy very serious.  You can view our complete Privacy Policy here.

Question 16

How do I update my credit card for WLIW Passport?

Accepted Answer

Passport is one of the benefits available to Members of WLIW21.  To update the credit card used for your monthly Sustainer Membership donation to WLIW, visit

Question 17

How do I cancel my WLIW Passport benefit?

Accepted Answer

Passport is one of the benefits available to Members of WLIW.  If you are a Sustainer member donating monthly, you can cancel your Membership by emailing us at sustainers@wliw.org.    When you cancel your monthly gift, all Member benefits including Passport will be canceled as well.

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Passport FAQs

Activation and Sign In

How do I change the email address I use to log into Passport?

How do I sign in to Passport?

How can I watch Passport videos on my Apple TV?

How do I pair my Roku device with WLIW Passport?

How can I watch Passport videos on my Amazon Fire TV?

I’m trying to watch online through Safari, but when I try to sign in, it says I’m already signed in even though my name isn’t in the upper right hand corner. What’s going on?

How do I activate Passport?

I no longer want to sign in with Facebook, how do I disconnect my Passport account?

I no longer want to sign in with Google. How do I disassociate my Passport account from Google?

I’ve updated my log in information, but I keep getting re-directed to my PBS profile page. How can I get out of this loop?

When I try and log in with Facebook, I get an “Email Required” error from PBS

Playback and Video Issues